Projects
Contact person, projects
- THEMIS 5.0 - Human-centered Trustworthiness Optimisation in Hybrid Decision Support (2023 - 2026)
- BEST in Retail – Business model innovation & ecosystems for seamless transactions in retail (2021 - 2024)
- ETAPAS - Ethical Technology Adoption in Public Administration Services. (2020 - 2023)
- Chatbots for Loyalty (2018 - 2022)
- HUMANE (2017 - )
- Human-Chatbot Interaction Design (2017 - 2022)
Publications
- A Web-Based Intervention to Support a Growth Mindset and Well-Being in Unemployed Young Adults: Development Study
- Perceptions of customer-facing digital technology: a qualitative interview study from grocery retail Read publication
- Remote Inclusion of Vulnerable Users in mHealth Intervention Design: Retrospective Case Analysis
- Chatbot Research and Design: 7th International Workshop, CONVERSATIONS 2023, Oslo, Norway, November 22–23, 2023, Revised Selected Papers
- Exploring a Gaming-Based Intervention for Unemployed Young Adults: Thematic Analysis
- Understanding Model Power in Social AI Read publication
- Why do people use ChatGPT? Exploring user motivations for generative conversational AI Read publication
- The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers
- Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion
- Chatbots as Part of Digital Government Service Provision – A User Perspective Read publication
Other
- Preface
- Fakespeak, NxtGenFake og KI-RISK
- AI-drevet kundeservice er her for å bli (om episode i Kundeservicepodden)
- At det blir store endringer, er jeg ikke i den minste tvil om
- Vil stoppe desinformasjon fra ChatGPT som påvirker valg
- Skal stoppe desinformasjonen fra ChatGPT
- Open AI - valgmanipulasjon
- OpenAI vil stoppe desinformasjon fra ChatGPT som påvirker valg
- Chatboter som studieveiledere - muligheter og fallgruver
- AI in the workplace: How generative AI may impact knowledge workers.
