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Expertise

Human-Computer Interaction (HCI)

Researching the interplay between technology, humans, and society. Developing and evaluating computer systems suited to the needs of humans and society.

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The HCI group is multidisciplinary, spanning informatics, media science, psychology, and the natural sciences.

Our research is always in the close vicinity of the end users. We do applied research in close collaboration with industrial partners. We develop methods, frameworks, tools and theory.

We supervise master- and PhD students.

Key research areas:

  • User needs, user experience, usability, patterns of use​
  • Decision support systems for critical environments​
  • Human-centred and trustworthy AI
  • Chatbots and conversational AI
  • Service research and customer journey modelling
  • Virtual, augmented, and extended reality
  • Media and flow of information

Customer Journey Modelling Language

cjml chart illustration

A tool for visualizing the user journey

SINTEF researches services and user journeys from theoretical and practical perspectives. A key tool when working with digital service innovation is the Customer Journey Modelling Language, a simple and visual way to create a common understanding of the details facing users of digital services - throughout their user journeys.

Read more about customer journey modelling language

Selected projects

FakeSpeak

FakeSpeak

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The Fakespeak project aims to enable fact-checking services to detect and flag potentially harmful fake news items in a more accurate, efficient and timely manner than offered by current state-of-the-art systems.

Gaia Vesterålen

Gaia Vesterålen

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The Gaia Vesterålen project aims to contribute to the sustainable development of local communities by combining existing and new content in museums with the help of groundbreaking technological solutions.

Pathway: A toolkit for managing and communicating patient pathways

Pathway: A toolkit for managing and communicating patient pathways

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Coherent and seamless patient pathways has become a mantra and call-for-action in current healthcare. However, the term patient pathways is poorly defined, abstraction levels are highly variable, and methods to design and validate implemented...

Smart Journey Mining: Towards successful digitalisation of services

Smart Journey Mining: Towards successful digitalisation of services

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The digitalisation of our society's service systems has fundamentally changed the way services are delivered to, and experienced by, humans. The overall goal is to increase the quality of services and support the successful digitalisation of services...

Smart transport in rural areas

Smart transport in rural areas

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SINTEF has developed Mobility-as-a-Service adapted to scattered rural areas. The main idea is a system for transport planning that coordinates needs for passenger and goods transport in order to use transport resources optimally.

HCI group members