Abstract
An important challenge for e-Government service providers is to increase service uptake among citizens. Improved user-centredness of e-Government development projects may be an important key to increased service uptake. In the present study, 51 representatives of the domain of Norwegian e-Government service development provided their views on how the user-centredness of future development projects may be improved. The findings indicate that significant improvements in user-centredness of e-Government projects may be achieved through adherence to basic principles of user-centred design (UCD). The most frequently suggested recommendations made by the e-Government development representatives were to (1) clearly define and analyse users and stakeholders, (2) anchor the user-centred approach in the management and project team, and (3) involve user in the development process. The findings are discussed in regard to the organisational UCD maturity levels they may reflect.
