Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives
Category
Academic article
Client
- Research Council of Norway (RCN) / 282244
Language
English
Author(s)
- Asbjørn Følstad
- Cameron Taylor
Affiliation
- SINTEF Digital / Sustainable Communication Technologies
- Diverse norske bedrifter og organisasjoner
Year
2020Published in
Lecture Notes in Computer Science (LNCS)
ISSN
0302-9743
Publisher
Springer
Volume
11970 LNCS
Page(s)
201 - 214
