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Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives

Category

Academic article

Client

  • Research Council of Norway (RCN) / 282244

Language

English

Author(s)

Affiliation

  • SINTEF Digital / Sustainable Communication Technologies
  • Diverse norske bedrifter og organisasjoner

Year

2020

Published in

Lecture Notes in Computer Science (LNCS)

ISSN

0302-9743

Publisher

Springer

Volume

11970 LNCS

Page(s)

201 - 214

View this publication at Cristin