Understanding the user experience of customer service chatbots: What can we learn from customer satisfaction surveys?
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Category
Academic chapter/article/Conference paper
Client
- Research Council of Norway (RCN) / 270940
Language
English
Author(s)
- Knut Kvale
- Eleonora Freddi
- Stig Hodnebrog
- Olav Alexander Sell
- Asbjørn Følstad
Affiliation
- Telenor
- SINTEF Digital / Sustainable Communication Technologies
Year
2021Publisher
Springer
Book
Chatbot Research and Design: 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers.
Issue
12604
ISBN
978-3-030-68287-3
Page(s)
205 - 218
