The Quest for the Comprehensive Customer Journey - A Case Study from a C2C Marketplace
Category
Academic chapter/article/Conference paper
Client
- Research Council of Norway (RCN) / 312198
Language
English
Author(s)
- Felix Mannhardt
- Ragnhild Halvorsrud
- Otas Meironas
- Lasse Brurok
Affiliation
- Eindhoven University of Technology
- SINTEF Digital / Sustainable Communication Technologies
- Diverse norske bedrifter og organisasjoner
Year
2024Publisher
Springer
Book
Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum: BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Krakow, Poland, September 1–6, 2024, Proceedings
Issue
527
ISBN
978-3-031-70445-1
Page(s)
451 - 461