Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion

Author(s)

• Asbjørn Følstad
• Effie L.-C. Law
• Nena Van As

Affiliation

• SINTEF Digital / Sustainable Communication Technologies
• University of Durham
• Diverse norske bedrifter og organisasjoner

Issue

5

DOI