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Amela Karahasanovic

Seniorforsker

Amela Karahasanovic

Seniorforsker

Amela Karahasanovic
Telefon: 481 08 895
Mobil: 481 08 895
Avdeling: Networked Systems and Services
Kontorsted: Oslo

Publikasjoner og ansvarsområder

Publikasjoner

Publikasjon

Supporting Redesign of C2C Services Through Customer Journey Mapping

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1361725

It is challenging for service companies to obtain a detailed overview of their customers’ end-to-end service delivery processes. This paper extends previous work on a structured approach for modelling customer journeys to encompass complex, technology-driven service systems. We report on how the app...

År 2016
Type Konferanseartikkel/Bokkapittel
Publikasjon

The Visibility of Ethics for Open Innovation Platforms

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1379980

Open innovation platforms (OIPs) are applied to service businesses and aim to increase service innovation, by engaging users and encouraging them to submit ideas, share content, and invite others to participate. The employment of OIPs raises several ethical issues, such as fairness, ownership, and p...

År 2016
Type Konferanseartikkel/Bokkapittel
Publikasjon

Let’s DEsign for MOtivation (DEMO)

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1404014

Design for motivation can be defined as a “design practice focused on the activation of human motives, with short or long-term effects, to perform an action” in a context. The paper proposes and develops a design tool called DEMO (DEsign for MOtivation) that aims to address motivation in innovation ...

År 2016
Type Konferanseartikkel/Bokkapittel
Publikasjon

Design Feedback from Users Through an Online Social Platform: Benefits and Limitations

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1294457

Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case study providing needed knowledge on such evaluations. Our findings are based...

År 2016
Type Tidsskriftsartikkel
Publikasjon

Understanding the behaviour of online TV users

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1255217

The amount of online video content available to us is rapidly increasing. Understanding how people are seeking and consuming this content is a prerequisite for providing good services. This paper investigates if and how log data can be used to identify information seeking behaviour in the context of...

Forfattere Karahasanovic Amela Heim Jan
År 2015
Type Tidsskriftsartikkel
Publikasjon

Optimization-Based Training in ATM

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1257105

Air Traffic Management is responsible for guiding airplanes as efficiently and safely as possible at and between airports. A team of air traffic controllers is required to make good decisions at all times, even under high stress. The complexity of their tasks requires frequent and high-quality train...

År 2015
Type Konferanseartikkel/Bokkapittel
Publikasjon

A Visual Language for the Modelling of Service Delivery Processes to Support Business Processes Management

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1309924

Business process management aims to align the business processes of an organisation with customers’ needs. Such alignment is of particular importance for services and requires a good understanding of the interactions among the actors involved. Although several process modelling languages and a servi...

År 2015
Type Tidsskriftsartikkel
Publikasjon

Increasing trust in optimization based ATM systems through training

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1281113

Air Traffic Management is the complex task of safely managing the flow of aircrafts. This task needs to be solved efficiently to avoid hindering the growth of the aviation sector. Optimization-based decision support tools could assist but, this being a safety-critical and conservative domain, a high...

År 2015
Type Tidsskriftsartikkel
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