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Amela Karahasanovic

Seniorforsker

Amela Karahasanovic

Seniorforsker

Amela Karahasanovic
Telefon: 481 08 895
Mobil: 481 08 895
Avdeling: Software and Service Innovation
Kontorsted: Oslo

Publikasjoner og ansvarsområder

Publikasjoner

Publikasjon

DESIGN FOR TRUST – ONLINE GROCERY SHOPPING

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1486189

Presntation of the paper published at the Conference. Abstract. This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an...

Forfattere Karahasanovic Amela Nejad Aria Holm Kristoffer
År 2017
Type Presentasjon
Publikasjon

Virtual Bodystorming: Utilizing Virtual Reality for Prototyping in Service Design

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1475187

The paper describes our ongoing work on a new prototyping method for service design, Virtual Bodystorming. Virtual Bodystorming utilizes Virtual Reality (VR) and enables the user to role-play the service scenario in a fully immersive and collaborative VR environment. In this environment, various ser...

Forfattere Boletsis Costas Karahasanovic Amela Fjuk Annita
År 2017
Type Konferanseartikkel/Bokkapittel
Publikasjon

Design for Trust - Online Grocery Shopping

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1497007

This paper presents our ongoing research into trust and the risks related to online grocery shopping. More specifically, we investigate how to increase customer trust when buying perishable products online. Online grocery shopping is an increasing trend in many countries, and several studies on trus...

Forfattere Karahasanovic Amela Holm Kristoffer T. Nejad Aria
År 2017
Type Konferanseartikkel/Bokkapittel
Publikasjon

Co-creation for innovation: why do customers get involved?

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1489985

Companies employ innovation platforms, like crowdsourcing and open innovation platforms, to gather ideas and engage their customers in service innovation processes. Although this might be a technically easy way for customer involvement in service innovation, companies need to understand the drivers ...

År 2017
Type Konferanseartikkel/Bokkapittel
Publikasjon

Supporting Redesign of C2C Services Through Customer Journey Mapping

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1361725

It is challenging for service companies to obtain a detailed overview of their customers’ end-to-end service delivery processes. This paper extends previous work on a structured approach for modelling customer journeys to encompass complex, technology-driven service systems. We report on how the app...

År 2016
Type Konferanseartikkel/Bokkapittel
Publikasjon

The Visibility of Ethics for Open Innovation Platforms

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1379980

Open innovation platforms (OIPs) are applied to service businesses and aim to increase service innovation, by engaging users and encouraging them to submit ideas, share content, and invite others to participate. The employment of OIPs raises several ethical issues, such as fairness, ownership, and p...

År 2016
Type Konferanseartikkel/Bokkapittel
Publikasjon

Design Feedback from Users Through an Online Social Platform: Benefits and Limitations

http://www.sintef.no/publikasjoner/publikasjon/?pubid=CRIStin+1294457

Online social platforms, such as blogs, discussion forums and social networking sites, are increasingly explored as venues for user-centred evaluations; in particular, for design feedback from users. We present a multi-case study providing needed knowledge on such evaluations. Our findings are based...

År 2016
Type Tidsskriftsartikkel
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